Support

Bank Connection Issues

If you're having trouble connecting to your bank:

• Verify your GoCardless credentials are correct in Settings
• Check that your bank is supported by GoCardless
• Try clearing your browser cache and cookies
• Ensure you're completing the full OAuth flow with your bank

Transaction Import Problems

Transactions not showing up? Try these steps:

• Check that your bank connection hasn't expired
• Verify the date range you selected has transactions
• Some banks limit historical data availability
• Look for errors in Extensions → TrekBudget → View Logs

Auto-Fetch Not Working

If automatic fetching isn't running:

• Ensure auto-fetch is enabled in Settings
• Verify your GoCardless credentials are valid
• Check that your bank connections are active
• The trigger runs at 2 AM - check your sheet in the morning

License Activation Issues

Problems activating your Pro license?

• Double-check that your license key is entered correctly
• Ensure you have an active internet connection
• Verify your license hasn't expired
• Contact support with your order details for assistance

To help us assist you faster, please include:

• Your TrekBudget version (found in Extensions → TrekBudget → About)
• A description of the issue you're experiencing
• Steps to reproduce the problem
• Any error messages you're seeing
• Screenshots if applicable
• Your license tier (Free or Pro)